Frequently Asked Questions
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders over $100.
For more shipping information, please visit our Shipping Policy page.
Do you ship internationally?
Yes! We ship internationally.
International customers may select available shipping options at checkout. Please note that customs fees, duties, taxes, and import charges are the responsibility of the customer.
What if my order is missing or arrives damaged?
If your order is missing, damaged, or incomplete, please contact us within 30 days of the tracking status showing "Delivered."
This allows us to work with the shipping carrier and investigate the issue while the claim is still eligible.
Unfortunately, requests submitted more than 30 days after the delivery date are not eligible for replacement or refund, as shipping carriers no longer allow us to file claims after that time.
If you experience an issue, please email us at hello@dearheartdesigns.com with:
- Your order number
- A description of the issue
- Photos (if your item arrived damaged)
We'll be happy to review your case and do everything we can to help.
What is your jewelry made of?
The materials used in each piece are listed in the product description on the individual product page.
How do I care for my jewelry?
Gold Filled Jewelry
Gold-filled jewelry is durable and can be worn in the shower; however, we recommend minimizing exposure to water, lotions, perfumes, and other chemicals to help keep your jewelry looking its best. A jewelry polishing cloth can help maintain its shine.
Gold Plated Jewelry
Our gold-plated jewelry is tarnish-resistant but should not be worn in the shower, pool, or hot tub. Avoid direct contact with perfumes, lotions, and chemicals to help preserve the plating and extend the life of your jewelry.
Can I send my order as a gift?
Absolutely!
Simply leave your gift message in the notes section at checkout, and we'll include it with your order.
Do you offer rush shipping?
If you need expedited shipping beyond the options available at checkout, please email hello@dearheartdesigns.com for a shipping quote.
My jewelry arrived damaged. What should I do?
Please email hello@dearheartdesigns.com as soon as possible, and we'll be happy to help make it right.
Do you offer jewelry repairs or replacements?
We offer a 60-day jewelry chain replacement for chains that break due to normal wear.
Please email hello@dearheartdesigns.com for assistance.
How can I contact you?
You can reach us anytime at hello@dearheartdesigns.com.
We'd love to help!