Frequently Asked Questions
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders over $75.
For more shipping information, please visit our Shipping Policy page.
Do you ship internationally?
Yes! We ship internationally.
International customers may select available shipping options at checkout. Please note that customs fees, duties, taxes, and import charges are the responsibility of the customer.
What is your jewelry made of?
The materials used in each piece are listed in the product description on the individual product page.
How do I care for my jewelry?
Gold Filled Jewelry
Gold-filled jewelry is durable and can be worn in the shower; however, we recommend minimizing exposure to water, lotions, perfumes, and other chemicals to help keep your jewelry looking its best. A jewelry polishing cloth can help maintain its shine.
Gold Plated Jewelry
Our gold-plated jewelry is tarnish-resistant but should not be worn in the shower, pool, or hot tub. Avoid direct contact with perfumes, lotions, and chemicals to help preserve the plating and extend the life of your jewelry.
Can I send my order as a gift?
Absolutely!
Simply leave your gift message in the notes section at checkout, and we'll include it with your order.
Do you offer rush shipping?
If you need expedited shipping beyond the options available at checkout, please email hello@dearheartdesigns.com for a shipping quote.
My jewelry arrived damaged. What should I do?
Please email hello@dearheartdesigns.com as soon as possible, and we'll be happy to help make it right.
Do you offer jewelry repairs or replacements?
We offer a 60-day jewelry chain replacement for chains that break due to normal wear.
Please email hello@dearheartdesigns.com for assistance.
How can I contact you?
You can reach us anytime at hello@dearheartdesigns.com.
We'd love to help!