Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free shipping on U.S. orders over $100.

For more shipping information, please visit our Shipping Policy page.


Do you ship internationally?

Yes! We ship internationally.

International customers may select available shipping options at checkout. Please note that customs fees, duties, taxes, and import charges are the responsibility of the customer.


What if my order is missing or arrives damaged?

If your order is missing, damaged, or incomplete, please contact us within 30 days of the tracking status showing "Delivered."

This allows us to work with the shipping carrier and investigate the issue while the claim is still eligible.

Unfortunately, requests submitted more than 30 days after the delivery date are not eligible for replacement or refund, as shipping carriers no longer allow us to file claims after that time.

If you experience an issue, please email us at hello@dearheartdesigns.com with:

  • Your order number
  • A description of the issue
  • Photos (if your item arrived damaged)

We'll be happy to review your case and do everything we can to help.


What is your jewelry made of?

The materials used in each piece are listed in the product description on the individual product page.


How should I wash my pigment dyed apparel?

To preserve the color and keep your tee looking its best, wash inside out in cold water with like colors. Pigment-dyed garments may release excess dye during the first few washes, so do not wash with whites or lighter-colored garments, as the color may bleed.

Machine wash cold, inside out. Use mild detergent and avoid bleach. Tumble dry low or hang dry.

A little fading is normal! Pigment-dyed tees are designed to develop a soft, lived-in look over time, making each piece uniquely yours.


How do I care for my jewelry?

Gold Filled Jewelry
Gold-filled jewelry is durable and can be worn in the shower; however, we recommend minimizing exposure to water, lotions, perfumes, and other chemicals to help keep your jewelry looking its best. A jewelry polishing cloth can help maintain its shine.

Gold Plated Jewelry
Our gold-plated jewelry is tarnish-resistant but should not be worn in the shower, pool, or hot tub. Avoid direct contact with perfumes, lotions, and chemicals to help preserve the plating and extend the life of your jewelry.


Can I send my order as a gift?

Absolutely!

Simply leave your gift message in the notes section at checkout, and we'll include it with your order.


Do you offer rush shipping?

If you need expedited shipping beyond the options available at checkout, please email hello@dearheartdesigns.com for a shipping quote.


My jewelry arrived damaged. What should I do?

Please email hello@dearheartdesigns.com as soon as possible, and we'll be happy to help make it right.


Do you offer jewelry repairs or replacements?

We offer a 60-day jewelry chain replacement for chains that break due to normal wear.

Please email hello@dearheartdesigns.com for assistance.


How can I contact you?

You can reach us anytime at hello@dearheartdesigns.com.

We'd love to help!

Customer Reviews

Overall rating: 4.9 / 5 from 14226 reviews.

Customer photo review of Good Day Tee - Watermelon

Love the shirt and wearing everywhere! Quality is very good compared to places I’ve ordered before

Good Day Tee - Watermelon

Customer photo review of Keep Showing Up Pullover - Navy

I love Dear Heart! Top notch Christian apparel, my go to for awesome quality and cute clothes!

Keep Showing Up Pullover - Navy

Customer photo review of Send Me Tee - Moss

I love Dear Heart clothing and the mission behind their company. Not only are they super cute sweatshirt and tees they bring a powertul message to share and hold up really well. This is my second time ordering and I'm just as pleased as I was the first time. Keep up the great work!

Send Me Tee - Moss

Customer photo review of So This Is Love Pullover - Pink

This sweatshirt is so cute and cozy and shares the love of Jesus. What more can you ask for?

So This Is Love Pullover - Pink

Customer photo review of Imperfect Mystery Tee Stack - 2 for $20

Love these shirts. I had to do the mystery box because I couldn’t decide on one design. I was able to give the other shirt to my friend so that we could wear them to a concert together! Great quality!

Imperfect Mystery Tee Stack - 2 for $20

Customer photo review of Jesus Loves You Sticker

This is a great sticker! I placed it in my car so I see it as soon as I start driving and I remember who is always with me and that He loves me!

Jesus Loves You Sticker

Customer photo review of God's Authority

I purchased this necklace in memory of my angel baby. 🤍 I have been wearing it 24/7 since it came. It is not only beautiful and meaningful, it is comfortable and goes with every outfit. I love it!

God's Authority

Customer photo review of Jesus Over Everything Tee - Lime

Dear heart has the best shirts!! This one is sooo cute and beyond comfy. I've already worn it 100 times since receiving it. Great quality and the color is very unique

Jesus Over Everything Tee - Lime

Customer photo review of So This is Love Sticker

Probably the perfect size for the back of your phone or on your water bottle or your laptop. But it’s not too tiny for the back of my car either. 🥰

So This is Love Sticker

Customer photo review of The Best Is Yet To Come Tee - Brick

I love this shirt! The shirt feels custom designed for me and the season I’ve been in so I just had to order it. Plus the cotton is so soft and comfy.

The Best Is Yet To Come Tee - Brick

Customer photo review of Oh How He Loves Us Pullover

Love this pullover!! Super comfy and cute and perfect colors to wear for fall! Great quality as expected with Dear Heart :)

Oh How He Loves Us Pullover

Customer photo review of Count It All Joy Tee - Cherry Red

love love love this shirt! its so cute and the red is a perfect color and i love the message its a great reminder!!

Count It All Joy Tee - Cherry Red

Customer photo review of Heavenly Things Tee- Vintage Brown

Love the message on this shirt! Color & style is also quality and simple. The only thing I might change is putting the message on the back of the shirt.

Heavenly Things Tee- Vintage Brown

Customer photo review of Do Good Bracelet

I love it! I wear it every day I can!

Do Good Bracelet

Customer photo review of It's A Great Day Tee - Seafoam

You sent me the wrong shirt! ☹️

It's A Great Day Tee - Seafoam

Store owner replied: Hi Renee! Thank you so much for taking the time to leave your review! I am so sorry about the incorrect tee being sent! Our customer service team will be in touch shortly with updated tracking for the correct tee! Thank you for shopping small + creating conversations about Jesus!

Customer photo review of Count It All Joy Tee - Cherry Red

I love my “Count It All Joy Tee for many reasons! I’m a 38-year heart and diabetes survivor and my health journey was quite challenging. My heart issue was misdiagnosed for two decades and while seeking answers, I lost 3 family members to diabetic-related heart issues. I feared that I would succumb to the same fate. But God told me that my journey had a purpose and I began to embrace my purpose by advocating for others! After receiving two medical devices that extended my life (a pacemaker and an insulin pump), I made a choice to live life to the fullest and “count it all JOY” I created an LLC “SHE SPEAKS FROM A JOYFUL HEART” and I’ve written a book of Inspirational Poetry and Prayer! I’m SO grateful that you answered God’s call to design and create these beautiful tees. Now all of us get to wear your pieces to share God’s love! God Bless you! Joyfully Yours, DEBORA

Count It All Joy Tee - Cherry Red

Customer photo review of Washed Clean Tee

If you have issues with stained shirts from this company, be aware that they are unlikely to take any action to address the problem or make improvements. I was initially excited to order from them, but I felt very disappointed by their lack of response. A simple act of kindness and consideration could have made a significant difference. Instead, it seems that this company is primarily focused on making money, rather than prioritizing their customers or upholding ethical standards in their business practices.

Washed Clean Tee