Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free shipping on U.S. orders over $100.

For more shipping information, please visit our Shipping Policy page.


Do you ship internationally?

Yes! We ship internationally.

International customers may select available shipping options at checkout. Please note that customs fees, duties, taxes, and import charges are the responsibility of the customer.


What if my order is missing or arrives damaged?

If your order is missing, damaged, or incomplete, please contact us within 30 days of the tracking status showing "Delivered."

This allows us to work with the shipping carrier and investigate the issue while the claim is still eligible.

Unfortunately, requests submitted more than 30 days after the delivery date are not eligible for replacement or refund, as shipping carriers no longer allow us to file claims after that time.

If you experience an issue, please email us at hello@dearheartdesigns.com with:

  • Your order number
  • A description of the issue
  • Photos (if your item arrived damaged)

We'll be happy to review your case and do everything we can to help.


What is your jewelry made of?

The materials used in each piece are listed in the product description on the individual product page.


How should I wash my pigment dyed apparel?

To preserve the color and keep your tee looking its best, wash inside out in cold water with like colors. Pigment-dyed garments may release excess dye during the first few washes, so do not wash with whites or lighter-colored garments, as the color may bleed.

Machine wash cold, inside out. Use mild detergent and avoid bleach. Tumble dry low or hang dry.

A little fading is normal! Pigment-dyed tees are designed to develop a soft, lived-in look over time, making each piece uniquely yours.


How do I care for my jewelry?

Gold Filled Jewelry
Gold-filled jewelry is durable and can be worn in the shower; however, we recommend minimizing exposure to water, lotions, perfumes, and other chemicals to help keep your jewelry looking its best. A jewelry polishing cloth can help maintain its shine.

Gold Plated Jewelry
Our gold-plated jewelry is tarnish-resistant but should not be worn in the shower, pool, or hot tub. Avoid direct contact with perfumes, lotions, and chemicals to help preserve the plating and extend the life of your jewelry.


Can I send my order as a gift?

Absolutely!

Simply leave your gift message in the notes section at checkout, and we'll include it with your order.


Do you offer rush shipping?

If you need expedited shipping beyond the options available at checkout, please email hello@dearheartdesigns.com for a shipping quote.


My jewelry arrived damaged. What should I do?

Please email hello@dearheartdesigns.com as soon as possible, and we'll be happy to help make it right.


Do you offer jewelry repairs or replacements?

We offer a 60-day jewelry chain replacement for chains that break due to normal wear.

Please email hello@dearheartdesigns.com for assistance.


How can I contact you?

You can reach us anytime at hello@dearheartdesigns.com.

We'd love to help!

Customer Reviews

Overall rating: 4.9 / 5 from 13782 reviews.

Customer photo review of Count It All Joy Tee - Cherry Red

love love love this shirt! its so cute and the red is a perfect color and i love the message its a great reminder!!

Count It All Joy Tee - Cherry Red

Customer photo review of Heavenly Things Tee- Vintage Brown

Love the message on this shirt! Color & style is also quality and simple. The only thing I might change is putting the message on the back of the shirt.

Heavenly Things Tee- Vintage Brown

Customer photo review of Do Good Bracelet

I love it! I wear it every day I can!

Do Good Bracelet

Customer photo review of It's A Great Day Tee - Seafoam

You sent me the wrong shirt! ☹️

It's A Great Day Tee - Seafoam

Store owner replied: Hi Renee! Thank you so much for taking the time to leave your review! I am so sorry about the incorrect tee being sent! Our customer service team will be in touch shortly with updated tracking for the correct tee! Thank you for shopping small + creating conversations about Jesus!

Customer photo review of Count It All Joy Tee - Cherry Red

I love my “Count It All Joy Tee for many reasons! I’m a 38-year heart and diabetes survivor and my health journey was quite challenging. My heart issue was misdiagnosed for two decades and while seeking answers, I lost 3 family members to diabetic-related heart issues. I feared that I would succumb to the same fate. But God told me that my journey had a purpose and I began to embrace my purpose by advocating for others! After receiving two medical devices that extended my life (a pacemaker and an insulin pump), I made a choice to live life to the fullest and “count it all JOY” I created an LLC “SHE SPEAKS FROM A JOYFUL HEART” and I’ve written a book of Inspirational Poetry and Prayer! I’m SO grateful that you answered God’s call to design and create these beautiful tees. Now all of us get to wear your pieces to share God’s love! God Bless you! Joyfully Yours, DEBORA

Count It All Joy Tee - Cherry Red

Customer photo review of Washed Clean Tee

If you have issues with stained shirts from this company, be aware that they are unlikely to take any action to address the problem or make improvements. I was initially excited to order from them, but I felt very disappointed by their lack of response. A simple act of kindness and consideration could have made a significant difference. Instead, it seems that this company is primarily focused on making money, rather than prioritizing their customers or upholding ethical standards in their business practices.

Washed Clean Tee

Customer photo review of The Lord is My Shepherd Tee

It's important for everyone to recognize the communication gap regarding your products that clearly stain clothes. I recently received this item and was genuinely excited to wear it and continue my purchases from your company. However, I've encountered an issue that seems to affect many of your colored t-shirts, which leaves stains on clothes. This needs to be addressed.

The Lord is My Shepherd Tee

Customer photo review of Count It All Joy Tee - Cherry Red

I had a filter on in the photo but the shirt is so cute and super comfy! I will definitely buy from y'all again! ♥️

Count It All Joy Tee - Cherry Red

Customer photo review of Do Good Bracelet

I love this bracelet. It’s a good simple addition to my everyday jewelry. Also a great reminder to not grow weary in well doing!

Do Good Bracelet

Customer photo review of Youth How Loved You Are Tee - Melon

The BEST quality and the most amazing messages are on these products! This company has my business for life!

Youth How Loved You Are Tee - Melon

Customer photo review of It's A Great Day Tee - Seafoam

Your store is awesome! Grandkids loved the giggle boxes and cookies. We all loved the tshirts.

It's A Great Day Tee - Seafoam

Customer photo review of All Your Heart Tee

I love my t-shirt!! Love being able to share Jesus at school. Thank you @katielynnward!!

All Your Heart Tee

Customer photo review of Count It All Joy Tee - Cherry Red

The •Count It All Joy• shirt is my first Dear Heart order. And this tee is 👌🏼 Perfect. Such a gorgeous t-shirt. The color is so pretty. The comfort color tees are great quality and will last. The message on the back is what it’s all about! The person walking behind gets a great reminder, that in everything, we can count it all joy. In the laughing and in the weeping. In the evening and in the morning. There’s NOTHING like Joy that comes from the Lord! Beautiful job, Dear Heart!

Count It All Joy Tee - Cherry Red

Customer photo review of Rest Bracelet

It is unique to find a product that highlights rest. I bought 3, one for myself and two sisters. To rest is to trust that God has it under control.

Rest Bracelet

Customer photo review of Remember Your Why Tee

This tshirt is not only comfy & cute, but it is also perfect. From teaching to being a wife, parent, & a new grandparent, the phrase on this tshirt, “Remember Your/My Why” is a wonderful reminder to what and why I do the things I do. It sparked many great conversations when I wore it for the first time too. 💗 I hope to see it come out in a sweatshirt too.

Remember Your Why Tee

Customer photo review of Youth It's A Great Day Tee - Seafoam

Bought for my daughters first day of school outfit! She was thrilled with the style and color and I was thrilled with the quality!

Youth It's A Great Day Tee - Seafoam

Customer photo review of Letter Charms

These little letter charms are so cute! I really like them and get them to remember my babies in heaven. ❤️

Letter Charms

Customer photo review of All Your Heart Tee

I love this shirt! It’s so soft and I’m obsessed with the pink! I love the message of the shirt and I love wearing it when I’m in my classroom!

All Your Heart Tee

Customer photo review of Fully Known Tee - Charcoal

I don’t recommend this shirt. This color can be sensitive to heat if not done quite right, and it shows up after washing. Unfortunately mine looks like this now. I contacted them and they just offered 50% off if I wanted to purchase the shirt again. So I’d stay away from this one for sure.

Fully Known Tee - Charcoal

Customer photo review of Count It All Joy Tee - Ivory

The perfect shirt for a very difficult season I’m in. Great reminder. Received lots of compliments at church.

Count It All Joy Tee - Ivory

Customer photo review of Count It All Joy Sticker

The quality of the sticker is great! I love the message and the color! I have it on my binder as a reminder to count it all Joy! Our reward as followers is not on earth but in heaven! So let’s fix our eyes on Jesus!

Count It All Joy Sticker

Customer photo review of Joy Disc Necklace

These necklaces are beautiful! Comfortable to wear and definitely well made! I love getting to share such a beautiful message with those around me and keep a special word nearby to remind me of it often! I loved my necklace so much I bought more as gifts to share! 😊 When I ran into a delivery issue the support team was also so kind and helpful - she went above and beyond!

Joy Disc Necklace

Customer photo review of Count It All Joy Tee - Ivory

The shirt is a nice thickness, it’s a quality shirt. It’s not see through. The letters are crisp and clear, they will not be flaking off. Also the customer service is amazing. I had a small issue with a shirt in my order and communication was quick and the problem was fixed immediately. Would shop again!

Count It All Joy Tee - Ivory

Customer photo review of Love God Love People Tee - Mens

Just one of several shirts I've purchased. Love the company, and what it stands for. I wear them often to spark conversations about Jesus. God has called me to spread the Gospel, and this is a great way to start conversations.

Love God Love People Tee - Mens

Customer photo review of Storyteller Necklace

My daughter loves her necklace and charms!! It was my birthday gift to her and it’s just so special. It’s a beautiful necklace on her and she wears it with just about everything, from casual outfits to dressy ones. The charms (letter, deeply loved heart and cross) make it even more personal. Thank you, Dear Heart!

Storyteller Necklace

Customer photo review of Radiant Cross Charm

My daughter loves her necklace and charms!! It was my birthday gift to her and it’s just so special. It’s a beautiful necklace on her and she wears it with just about everything, from casual outfits to dressy ones. The charms (letter, deeply loved heart and cross) make it even more personal. Thank you, Dear Heart!

Radiant Cross Charm

Customer photo review of Deeply Loved Heart Charm

My daughter loves her necklace and charms!! It was my birthday gift to her and it’s just so special. It’s a beautiful necklace on her and she wears it with just about everything, from casual outfits to dressy ones. The charms (letter, deeply loved heart and cross) make it even more personal. Thank you, Dear Heart!

Deeply Loved Heart Charm