Free shipping on orders over $75

FAQ

How long will it take to receive my jewelry?

It typically takes 1-2 weeks to create and ship an order. During Christmas time it can take a little longer.

 

What is your jewelry made of? 

The materials used in each piece are listed in their product description, but our jewelry is made of high quality materials- sterling silver, 14kt gold and rose gold filled, Swarovski crystals, and druzys. 

 

How do I care for my jewelry?

Using a polishing pad on your jewelry will keep them shiny and new. Sterling silver naturally tarnishes quickly, especially in humid conditions. I recommend keeping your piece in a ziplock baggy when not wearing. To clean up your piece, avoid using harsh chemicals. A polishing pad will do the trick!

 

What is “hand stamped” jewelry?

 Hand stamped jewelry is crafted entirely by hand. The letters are not stamped by a machine therefore they have irregularities in depth and placement although every attempt is made to make the piece exactly as the example pictured. For those wanting more of a perfected and exact look, I recommend engraving which is done by a machine and is more precise.

 

Can I have something stamped on the back of the charm?

 Due to the pressure of stamping, we can only stamp on one side of the pendant.

 

Do you ship internationally?

Yes! Just select the international shipping options at check out. We are not responsible for delayed shipping times or customs fees that may be charged by your country.

 

Do you offer rush options?

 Yes, please email me at nichole@dearheartdesigns.com and I will get you taken care of!

 

I’m sending my order as a gift directly to another address, can I include a note?

Of course! Just put that in the notes when you check out.

 

How are your orders shipped?

 Standard shipping is through USPS First Class. This can take 3-5 days on average, but sometimes it can take longer. If you upgrade to USPS Priority mail it is 1-3 days shipping time.

 

Canceling An Order

Dear Heart, Designs does not accept canceled orders after 24 hours as all orders are custom made. 

 

Returns

If you are unsatisfied with your jewelry piece, please contact us within 48 hours of receiving your order and we will issue you a return authorization number. Item must be shipped within a week of receiving and we will refund your purchase price when we receive your return. Buyer is responsible for return shipping. Custom orders are non refundable.

 

Sales, Discounts and Special Offers


All sales or special offers are for a limited duration and may not be combined with any other offer including, but not limited to, combining free shipping offers or other discount coupons.

 

 Pricing

All products are quoted in American dollars. Shipping and sales taxes, if applicable, will be added to your total purchase price. You are responsible for the payment of any shipping charges and sales taxes that apply to your order. International orders may be subject to import or customs duties. If applicable, the purchaser is responsible for the payment of any customs charges, duties and brokerage fees that may be levied.

 

Copyrights & Trademarks

This web site and the materials within it are © Dear Heart, Designs, 2015. All rights reserved. The trademarks, service marks and logos used and displayed on the web site are registered and unregistered trademarks of Dear Heart, Designs. The name Dear Heart, Designs and the brandmark and/or logo may not be used in any way without prior written permission from Dear Heart, Designs.

 Jewelry designs featured on this site are protected by United States Copyright.

 

Use

Dear Heart, Designs grants you permission to view this web site and to print individual pages from this site for your own personal, non-commercial use, provided you agree to and accept the terms and conditions set out in this agreement. You may not modify, copy (except as set out above) display, reproduce, transfer or sell any information, material, software, products or services from this web site or use this web site for any purpose that is unlawful, immoral or prohibited by these terms and conditions.

 

Third Party Sites

This web site may contain links to web sites operated and maintained by third parties. These links are for your reference only. Dear Heart, Designs does not control and is not responsible for their content. You access such linked sites at your own risk. The privacy and security practices of websites linked to or from this web site are not covered by this Privacy Statement, and Dear Heart, Designs is not responsible for the privacy or security practices or the content of such websites.

 

Warranty Disclaimer and Exclusion of Liability


Dear Heart, Designs makes every effort to review the safety of all our products. Dear Heart, Designs cannot be held liable for accidents involving a product purchased from our web site which results in personal injury. Dear Heart, Designs makes no representation about the suitability of the products on this web site for any purpose. All products are provided "as is" without warranty of any kind, express or implied, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Your use of this web site is at your own risk. Dear Heart, Designs shall not be held liable for any direct, indirect, punitive, incidental or consequential damages that arise out of or are in any way connected with the use of this web site or the materials in this web site or the performance of the products, whether based in contract, tort, strict liability or otherwise.

 

Dispute Resolution


In the event of any claim or dispute arising out of or in connection with this web site and/or these terms and conditions and/or any contract between you and Dear Heart, Designs, you agree to engage in good faith with us in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in Dallas, Texas, United States.

 

Governing Law

You agree that these terms and conditions and your use of this site are governed by and interpreted in accordance with the laws of Dallas, Texas, United States and you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Dallas, Texas, United States in all disputes (1) arising out of, relating to, or concerning this site and/or this agreement, (2) in which this web site and/or this agreement is an issue or a material fact, or (3) in which this web site and/or this agreement is referenced in a document filed in a court or other dispute resolution organization. Use of this web site is unauthorized in any jurisdiction that does not give full effect to all provisions of this agreement.

 

Agreement

This agreement and terms of sale constitutes the entire agreement between you and Dear Heart, Designs with respect to this web site. No modification of this agreement shall be effective unless authorized in writing by Dear Heart, Designs.

 

Changes to Terms & Conditions

Dear Heart, Designs reserves the right to change or update these terms and conditions at any time by posting notice on this page. Your use of this web site following any such change will constitute your agreement to follow and be bound by the changed terms and conditions. For this reason, we encourage you to review these terms and conditions whenever you use this web site. Last updated January 1, 2017.

 


Any questions or comments may be sent to:

 

nichole@dearheartdesigns.com

 

Dear Heart, Designs

PO Box 343

Henrietta, Texas 76365